CUSTOM FITTING FAQs
All custom fittings are on an appointment only basis with our qualified technicians. This can be booked on line, by email or by phone.
A custom fit session will last from 1-2 hours depending on quantity of clubs required, so please plan accordingly.
We start the fitting process with analysis of your existing equipment to help us understand the potential room for improvement. The technician then works through different combinations of the club head and shaft matrix. We utilize launch monitor technology to evaluate wedges, irons, hybrids and drivers, to ensure optimum gapping and yardage control within your set.
We summarize your custom fit experience by emailing you a Trackman report confirming your optimum performing clubs.
This is a question we are asked often.
The most successful fittings we do are for the golfer who is looking to improve and needs a little more help from their equipment. Modern design will tolerate far more for a higher handicap golfer. Some players may feel their swing is not consistent enough, but research has shown that the majority of a player’s impact patterns are actually very consistent from swing to swing, and only a couple variables have any significant amount of change.
If one of our fitters believes a fitting would not be in your best interest or produce the outcome you desire, you will not be charged for the session. With the vast choice of shaft weight, flex and length options within our fitting bay, your choice is unrivalled and the experience and knowledge of our staff is clear to see.
There is a charge for all custom fitting. This is due to the substantial cost of the fitters time and expertise, the technology used and the huge choice of products available.
All custom fittings are impartial and with no obligation to purchase clubs.
Most manufacturers will quote 7-14 working days from date of placing your order subject to component availability.
We will keep you informed of any delays with your order should they arise.
Most orders are shipped well within that commitment time, and we do everything to expedite the process as quickly as possible.
Of course if you need to borrow any clubs in between time, we will do our best to help you.
Yes, we file your specification of all recommended clubs so to add clubs to your set is a very simple process.
If a manufacturer has changed any components we will advise the most compatible alternative to match your set.
We would like you to immediately contact us. We will revisit the data and also try the equipment out again with Trackman to check performance. If you would like a second opinion we can ensure a different fitting technician will help you. In this event, any time spent with us will be complimentary.
Our goal is to ensure we provide you with the best golf equipment to suit you. We will always make sure the outcome of your experience provides golf equipment that helps you play your best.
Please let us know immediately so we can resolve the situation. If you notice any damage to the clubs’ shipping box, please hold onto it. We will ask for photos.
If it is a current production model - yes. However, if it is a past model, we will try our hardest to accommodate you. If necessary, we can build a reasonable facsimile to the specs.
Please come in to the store at Peter Field Golf Shop, Dunham Road, Easton Norwich, NR9 5GA and report to the till or a member of staff.
Please arrive 5-10 minutes before the start of your lesson.
You don't absolutely need to bring your own clubs to a lesson but it would be beneficial if you did.
Yes you can, please contact us to make this request or state which coach you would like when booking online.
We know how important it is to get your new golf gear as efficiently as possible and as such we work very closely with Royal Mail to ensure the best service possible.
We offer full traceability for your orders from point of shipping through to delivery. You will receive an email as soon as we ship your orders from our Store, containing a link through to the tracking system where you will be able to see the progress of your delivery.
Of course, if you have any questions regarding the delivery of your order, you can call us, on +44 (0)1603 740979 between 8am and 7pm, Monday to Friday, and 8am to 6pm on Saturdays and 8am to 5pm Sundays.
Delivery costs :
• Royal Mail Tracked 48 (2-3 Working Days) : £3.95
• All golf trolleys, golf bags & golf clubs : £10.00 (This covers size & insurance)
Which courier do you use?
We use Royal Mail Tracked to ensure safe and efficient delivery of all our internet orders.
Items will be dispatched the same day provided the order is placed before 15:00 Monday to Friday. Orders placed on a Friday will be delivered on Monday, unless the order is placed after 15:00 in which case delivery will be on Tuesday. A signature will be required on receipt, and if the parcel can’t be delivered then the carrier will return it to the local depot and leave a card to notify you.
If Royal Mail are unable to deliver for any reason, they will leave a ‘Sorry you were out’ card to explain why they were unable to deliver and how to arrange redelivery or collection.
Yes, when we ship out items you receive a shipped notification email, the tracking number is located on it.
Yes someone will have to be at your address to sign for your package.
Royal Mail leave a calling card if you are out when they attempt delivery. You can notify them by phone or online at http://www.royalmail.com to redeliver or that you wish to collect from your local Royal Mail office. If in the event that your package comes back to us due to no-one present at your address or a non collection we will bill you the return to sender charge that we will have incurred on your behalf.
Please make sure that you are aware of your country’s import tax and or duty charges
Possible dispatch delays :
- If your order is out of stock : we will contact you by phone or email to notify you.
- There are some things that we need to verify on your payment details : We will contact you by phone or email to to verify.
We ship all of our orders on fully trackable services. You will receive an email with a link to your tracking, as soon as your order is dispatched from our Distribution Centre. You can also see instructions on how to track your purchase by visiting our Order Tracking page.
Returns and Refunds
We want to make shopping with us as easy as possible. Should you be dissatisfied with a purchase from our website, you may return unused products in their original packaging and with any labels within 14 days of receipt for a full refund. If you choose to return your item(s) to our store, please ensure that you take your confirmation email with you so that you receive the correct refund. Please note that orders paid for with PayPal or Amazon Pay, can only be returned in store for credit or exchange.
The cost of returning your purchase where we have sent the wrong item in error will be refunded. We recommend that you use an established courier company, with recorded delivery. We do not accept responsibility until a member of our staff has signed for the goods.
Please return your faulty or unwanted products to us via one of the methods below.
Please include the delivery note which contains the order number and account details and complete the reverse of the form to indicate the action you wish us to take with your return.
To make your orders as secure as possible, all of our deliveries require a signature. If you miss the delivery of your order, the courier will attempt to deliver it to a neighbour. If this cannot be done, the courier will leave you a card informing you that a delivery has been attempted, with information about what will happen next. The courier may try to redeliver or another day, or you may be given options to choose new delivery options.
If you have any questions about the delivery of your order, our team are there to assist you and can be contacted between 8am and 7pm, Monday to Friday, and 8am to 6pm on Saturdays and 8am to 5pm Sundays.
If we have not begun processing your order for delivery, we are able to make changes to the products you have selected. Please contact our team as soon as possible, between 8am and 7pm, Monday to Friday, and 8am to 6pm on Saturdays and 8am to 5pm Sundays.
If we have started processing your order for delivery, unfortunately we are unable to make changes prior to shipping.
If we have not begun processing your order for delivery, we are able to cancel it and you will not be charged. Please contact our team as soon as possible, between 8am and 7pm, Monday to Friday, and 8am to 6pm on Saturdays and 8am to 5pm Sundays.
If we have started processing your order for delivery, don’t worry. Our returns policy allows goods to be returned up to 30 days after you receive your order, as long as they are unused and in their original packaging.
Custom Fit orders can take up to 10-12 weeks to be delivered. Please give us a call on 01603 740979 if you have any queries on your custom order or want to chase it up.