{"id":4439,"date":"2021-10-12T16:27:24","date_gmt":"2021-10-12T15:27:24","guid":{"rendered":"http:\/\/dummy.xtemos.com\/woodmart2\/elementor\/?page_id=4439"},"modified":"2024-03-19T14:29:04","modified_gmt":"2024-03-19T14:29:04","slug":"help","status":"publish","type":"page","link":"https:\/\/peterfieldgolf.co.uk\/help\/","title":{"rendered":"Help"},"content":{"rendered":"\t\t
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<\/div>\n\t\t\t<\/div>\n\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\tOUR STORE\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tVISIT OUR STORE IN NORWICH\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\n\t\t\t\t\t

Norwich Family Golf Centre
Dunham Rd, Easton
Norwich, NR9 5GA<\/p>\n

Call us:<\/strong> 01603 740979<\/a>
eMail us:<\/strong> peter@peterfieldgolf.co.uk<\/a><\/p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\tCUSTOM FITTING\t\t\t\t<\/div>\n\t\t\t\n\t\t\t
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CUSTOM FITTING FAQs<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat is a custom fitting?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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All custom fittings are on an appointment only basis with our qualified technicians.\u00a0 This can be booked on line, by email\u00a0 or by phone.<\/p>

A custom fit session will last from 1-2 hours depending on quantity of clubs required, so please plan accordingly.<\/p>

We start the fitting process with analysis of your existing equipment to help us understand the potential room for improvement. The technician\u00a0 then works through different combinations of the club head and shaft matrix. We utilize launch monitor technology to evaluate wedges, irons, hybrids and drivers, to ensure optimum gapping and yardage control within your set.<\/p>

We summarize your custom fit experience by emailing you a Trackman report confirming your optimum performing clubs.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tIs my handicap too high to benefit from a custom fitting?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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This is a question we are asked often.<\/p>

The most successful fittings we do are for the golfer who is looking to improve and needs a little more help from their equipment. Modern design will tolerate far more for a higher handicap golfer. Some players may feel their swing is not consistent enough, but research has shown that the majority of a player\u2019s impact patterns are actually very consistent from swing to swing, and only a couple variables have any significant amount of change.<\/p>

If one of our fitters believes a fitting would not be in your best interest or produce the outcome you desire, you will not be charged for the session. With the vast choice of shaft weight, flex and length options within our fitting bay, your choice is unrivalled and the experience and knowledge of our staff is clear to see.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tIf I purchase clubs, is my fitting fee wavered?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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There is a charge for all custom fitting. This is due to the substantial cost of the fitters time and expertise, the technology used and the huge choice of products available.<\/p>

All custom fittings are impartial and with no obligation to purchase clubs.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHow long will it take for my custom fit clubs to arrive?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Most manufacturers will quote 7-14 working days from date of placing your order subject to \u00a0component availability.<\/p>

We will keep you informed of any delays with your order should they arise.<\/p>

Most orders are shipped well within that commitment time, and we do everything to expedite the process as quickly as possible.<\/p>

Of course if you need to borrow any clubs in between time, we will do our best to help you.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tCan I order additional clubs without a fitting?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Yes, we file your specification of all recommended clubs so\u00a0 to add clubs to your set is a very simple process.<\/p>

If a manufacturer has changed any components we will advise the most compatible alternative to match your set.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat if I am unhappy with a club?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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We would like you to immediately contact us. We will revisit the data and also try the equipment out again with Trackman to check performance. If you would like a second opinion we can ensure a different fitting technician will help you. In this event, any time spent with us will be complimentary.<\/p>

Our goal is to ensure we provide you with the best golf equipment to suit you. We will always make sure the outcome of your experience provides golf equipment that helps you play your best.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat if a club arrives damaged?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Please let us know immediately so we can resolve the situation. If you notice any damage to the clubs\u2019 shipping box, please hold onto it. We will ask for photos.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tI lost\/damaged a club. Can I get it replaced?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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If it is a current production model - yes. However, if it is a past model, we will try our hardest to accommodate you. If necessary, we can build a reasonable facsimile to the specs.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tDo I get a copy of my custom fit data?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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All custom fit data is property of Peter Field Golf.<\/p>

If you would like a copy of your custom fitting data only please note that there is an additional charge of \u00a375 per hour of custom fitting service you received.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\tCOACHING\t\t\t\t<\/div>\n\t\t\t\n\t\t\t
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COACHING FAQs<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhere do I go for my lesson?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Please come in to the store at Peter Field Golf Shop, Dunham Road, Easton Norwich, NR9 5GA and report to the till or a member of staff.<\/p>

Please arrive 5-10 minutes before the start of your lesson.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhat do I do if i need to cancel or reschedule my lesson?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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We understand that people's circumstances change. Please call us on 01603 740979<\/a> or email us<\/a> as soon as you can so that we can re-book your lesson.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tCan I bring someone with me to watch?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Yes!<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tShould I bring my own clubs?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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You don't absolutely need to bring your own clubs to a lesson but it would be beneficial if you did.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tCan I choose my coach?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Yes you can, please contact us to make this request or state which coach you would like when booking online.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\tSHOP\t\t\t\t<\/div>\n\t\t\t\n\t\t\t
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RETAIL FAQs<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tShipping & Delivery Information\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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We know how important it is to get your new golf gear as efficiently as possible and as such we work very closely with Royal Mail to ensure the best service possible.<\/p>

We offer full traceability for your orders from point of shipping through to delivery. You will receive an email as soon as we ship your orders from our Store, containing a link through to the tracking system where you will be able to see the progress of your delivery.<\/p>

Of course, if you have any questions regarding the delivery of your order, you can call us, on +44 (0)1603 740979 between 8am and 7pm, Monday to Friday, and 8am to 6pm on Saturdays and 8am to 5pm Sundays.<\/p>

Delivery costs :<\/h3>

\u2022\u00a0Royal Mail Tracked 48 (2-3 Working Days) : \u00a33.95<\/h5>
\u2022 All golf trolleys, golf bags & golf clubs : \u00a310.00 (This covers size & insurance)<\/h5>

Which courier do you use?<\/h3>

We use Royal Mail Tracked to ensure safe and efficient delivery of all our internet orders.<\/p>

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhen will my package arrive?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Items will be dispatched the same day provided the order is placed before 15:00 Monday to Friday. Orders placed on a Friday will be delivered on Monday, unless the order is placed after 15:00 in which case delivery will be on Tuesday. A signature will be required on receipt, and if the parcel can\u2019t be delivered then the carrier will return it to the local depot and leave a card to notify you.<\/p>

If Royal Mail are unable to deliver for any reason, they will leave a \u2018Sorry you were out\u2019 card to explain why they were unable to deliver and how to arrange redelivery or collection.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tCan I track my delivery?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Yes, when we ship out items you receive a shipped notification email, the tracking number is located on it.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWill I have to sign for my package?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Yes someone will have to be at your address to sign for your package.<\/p>

Royal Mail leave a calling card if you are out when they attempt delivery. You can notify them by phone or online at http:\/\/www.royalmail.com to redeliver or that you wish to collect from your local Royal Mail office. If in the event that your package comes back to us due to no-one present at your address or a non collection we will bill you the return to sender charge that we will have incurred on your behalf.<\/p>

Please make sure that you are aware of your country\u2019s import tax and or duty charges<\/p>

Possible dispatch delays :<\/p>