We know how important it is to get your new golf gear as efficiently as possible and as such we work very closely with Royal Mail and DPD to ensure the best service possible.
We offer full traceability for your orders from point of shipping through to delivery. You will receive an email as soon as we ship your orders from our Store, containing a link through to the tracking system where you will be able to see the progress of your delivery.
Of course, if you have any questions regarding the delivery of your order, you can call us, on +44 (0)1603 740979 between 8am and 7pm, Monday to Friday, and 8am to 6pm on Saturdays and 8am to 5pm Sundays.
• Royal Mail Tracked 48 (2-3 Working Days) : £3.95
• Royal Mail Tracked 24 (Next Working Day) : £5.50
Which courier do you use?
We use Royal Mail Tracked to ensure safe and efficient delivery of all our internet orders. You can choose between Tracked 24 and 48 to suit your needs
When will my package arrive?
Items will be dispatched the same day provided the order is placed before 15:00 Monday to Friday. Orders placed on a Friday will be delivered on Monday, unless the order is placed after 15:00 in which case delivery will be on Tuesday. A signature will be required on receipt, and if the parcel can’t be delivered then the carrier will return it to the local depot and leave a card to notify you.
If Royal Mail are unable to deliver for any reason, they will leave a ‘Sorry you were out’ card to explain why they were unable to deliver and how to arrange redelivery or collection.
Can I track my delivery?
Yes, when we ship out items you receive a shipped notification email, the tracking number is located on it.
Will i have to sign for my package?
Yes someone will have to be at your address to sign for your package.
Royal Mail leave a calling card if you are out when they attempt delivery. You can notify them by phone or online at http://www.royalmail.com to redeliver or that you wish to collect from your local Royal Mail office. If in the event that your package comes back to us due to no-one present at your address or a non collection we will bill you the return to sender charge that we will have incurred on your behalf.
Please make sure that you are aware of your country’s import tax and or duty charges
Possible dispatch delays :
- If your order is out of stock : we will contact you by phone or email to notify you.
- There are some things that we need to verify on your payment details : We will contact you by phone or email to to verify.
We ship all of our orders on fully trackable services. You will receive an email with a link to your tracking, as soon as your order is dispatched from our Distribution Centre. You can also see instructions on how to track your purchase by visiting our Order Tracking page
Returns and Refunds
We want to make shopping with us as easy as possible. Should you be dissatisfied with a purchase from our website, you may return unused products in their original packaging and with any labels within 14 days of receipt for a full refund. If you choose to return your item(s) to our store, please ensure that you take your confirmation email with you so that you receive the correct refund. Please note that orders paid for with PayPal or Amazon Pay, can only be returned in store for credit or exchange.
The cost of returning your purchase where we have sent the wrong item in error will be refunded. We recommend that you use an established courier company, with recorded delivery. We do not accept responsibility until a member of our staff has signed for the goods.
Please return your faulty or unwanted products to us via one of the methods below.
Please include the delivery note which contains the order number and account details and complete the reverse of the form to indicate the action you wish us to take with your return.
To make your orders as secure as possible, all of our deliveries require a signature. If you miss the delivery of your order, the courier will attempt to deliver it to a neighbour. If this cannot be done, the courier will leave you a card informing you that a delivery has been attempted, with information about what will happen next. The courier may try to redeliver or another day, or you may be given options to choose new delivery options.
If you have any questions about the delivery of your order, our team are there to assist you and can be contacted between 8am and 7pm, Monday to Friday, and 8am to 6pm on Saturdays and 8am to 5pm Sundays.
If we have not begun processing your order for delivery, we are able to make changes to the products you have selected. Please contact our team as soon as possible, between 8am and 7pm, Monday to Friday, and 8am to 6pm on Saturdays and 8am to 5pm Sundays.
If we have started processing your order for delivery, unfortunately we are unable to make changes prior to shipping.
If we have not begun processing your order for delivery, we are able to cancel it and you will not be charged. Please contact our team as soon as possible, between 8am and 7pm, Monday to Friday, and 8am to 6pm on Saturdays and 8am to 5pm Sundays.
If we have started processing your order for delivery, don’t worry. Our returns policy allows goods to be returned up to 30 days after you receive your order, as long as they are unused and in their original packaging.